| Terms and Conditions
Applicability of Terms and Conditions: The Terms and
Conditions on this page will govern all sales by XSCables,
unless otherwise agreed to in writing, signed by a XSCables
representative. Terms and Conditions contained in Buyer's
purchase order or any other document that are different
from or in addition to these Terms and Conditions are
objected to and will not be binding on XSCables. Buyer
will be deemed to have agreed to these Terms and Conditions
by issuing a purchase order number and upon receipt from
XSCables of a written acknowledgement of Buyer's placement
of an order. Notwithstanding the foregoing, if XSCables
at Buyer's request commences performance in any way prior
to receipt by Buyer of XSCables’s written acknowledgement,
Buyer's acceptance of these Terms and Conditions will
be deemed to have occurred on the date such performance
commences. If for any reason, XSCables’s Quotation
is deemed an acceptance of an offer made by Buyer, such
acceptance is expressly conditioned on Buyer's assent
to these Terms and Conditions, which assent will be evidenced
by the earlier of Buyer's acceptance of items delivered
by XSCables or any other performance by Buyer. XSCables
will proceed to sell items only if Buyer assents to these
Terms and Conditions.
Pricing & Specifications: Prices & Specifications
are subject to change without notice. XSCables reserves
the right to correct any typographical errors.
Shipping and Handling: Orders received by 3:00PM(Expedited) or 3:45PM(Ground) PST will
ship the same day. All orders are shipped FOB our warehouse
in Las Vegas, NV or Detroit, MI. All orders ship within Continental United States
via ground carrier is $9.00. Customers will be notified of
backorders once order is processed. All orders received after 3:45PM PST Friday, on Saturday,
or on Sunday will be process on Monday morning.
Sales Taxes: Any orders shipped or billed to Nevada will
be charge a 7.50% sales tax.
Return Policy:
If you are not completely satisfied with your purchase, XSCables offers a 30 day right of return on most items subject to the terms and conditions identified below.
To return an item, obtain Return Authorization (RMA) number from our website http://www.xscables.com. RMA numbers are valid for 30 days after the original invoice date of the order and cannot be extended or re-issued. We are unable to accept returns without an RMA number.
• All returns except those of defective product are subject to a 15% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products.
• Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as XSCables will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.
• Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
• Any item that involves electronic components cannot be returned to us once opened except in cases of manufacturing defects. Products will be evaluated upon return to us (or to the manufacturer) to confirm defective prior to completing disposition of the RMA.
• For products sold by XSCables for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to XSCables (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied in addition to our own in the handling of credit for your RMA. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us.
• XSCables reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY and SOME ADDITIONAL RESTOCKING CHARGES MAY BE APPLIED.
• All credits from RMAs must be used within one calendar year of issue.
Warranty & Liability: If the product fails due to defect
in material or workmanship, we will replace or repair the
product (at our option) to the original purchaser. Does
not cover damage caused by accident, misuse, solvents. XSCables
is not responsible for incidental or consequential damages
(may not apply in some states). All defective merchandise
must be returned to XSCables freight prepaid including
a copy of the original receipt. Customer must first obtain
an RMA Number before returning any merchandise. All standard
cables have a Lifetime Warranty while Custom Cables, Switches,
Accessories and Electronics have a 1 Year Warranty.
Shortages: Claims for shortages must be reported within
3 business days of receiving the order, otherwise these
orders will be deemed as complete.
Trademarks: All trademarks referenced here are the service
mark, trademark, or registered trademark of the respective
manufacturer.
We accept Mastercard, Visa, American Express, and Discover. |
